Question 1

What does Peak Views Digital actually do?

Accepted Answer

We handle the three things that decide whether a local business gets found on Google and chosen over the competition: your website, your Google Business Profile and your reviews. All three are done for you, and every month you get a report showing what actually moved.

Question 2

Do I have to buy all three services?

Accepted Answer

No. Websites, Google Business Profile management and Reviews are sold separately, and plenty of clients start with one. They just work better together, so combining them earns a discount: 10% off your monthly total for any two services, 15% off for all three. $397 a month of services becomes $337.

Question 3

I already have a website I like. Can you just do Google and reviews?

Accepted Answer

Yes, and it is one of our most common setups. One thing to know: we don't make edits to websites we didn't build. For reviews we give you a widget and a review link that you or your current developer can add to the site in a few minutes.

Question 4

What if I don't have a Google Business Profile yet?

Accepted Answer

We'll create and claim one for you. If you're on the Google Business Profile plan, that's part of the initial optimization. If you're only buying Reviews, we still set up a basic profile during onboarding, because your reviews need somewhere to land.

Question 5

What kinds of businesses do you work with?

Accepted Answer

Local service businesses, based here in Utah County. Detailers, contractors, home services, preschools — if customers find you by searching Google and decide based on your reviews, the system fits. If you're outside the area, reach out and we'll tell you honestly whether it's a good fit.

Question 6

How do we get started?

Accepted Answer

Book a free call. We'll look at your current website, Google profile and reviews, tell you which of the three is costing you the most business, and quote it. If you move forward, the first month is billed before work begins and we start onboarding.

Question 7

What's the difference between the Basic and Premium plans?

Accepted Answer

Basic is $99 a month plus a $250 setup fee and covers up to 5 pages — typically Home, About, Services, Gallery and Contact. It's built to make you look credible and get the phone ringing. Premium is $197 a month plus $500 setup and covers up to 15 pages, which is what you need to rank: a separate page for each service you sell, pages for the towns you serve, and a blog section. Both include hosting, security and small monthly edits.

Question 8

What if I need more pages than my plan includes?

Accepted Answer

Extra pages are a one-time $100 each, and your monthly price doesn't change. On Premium, blog posts don't count toward the 15-page limit — write as many as you want.

Question 9

Will my website be custom designed?

Accepted Answer

Designed around you, yes. Drawn from a blank page, no — and the difference is worth understanding before you commit to anything. On the discovery call we talk through what you want your site to feel like, and you send us a handful of websites you already like. We build around those references, with your photos, your services and your colors. When you see the first version, tell us what's wrong with it and we'll revise it — that back-and-forth is part of the build, not an extra you get billed for. What we don't do is start from scratch. Your site is assembled from our own design system, which is exactly why it costs what it costs and moves as fast as it does. It isn't a stock template with your logo dropped on top, but it also isn't a one-off design that nobody else in the world will ever have. If that's what you want, a custom homepage design is available as a paid add-on at $500 to $1,000 depending on what you're after. We bring in a designer for the homepage, then build the rest of the site around that design.

Question 10

Who writes the content for my site?

Accepted Answer

We do the first draft, using what you tell us on the kickoff call plus what's already out there about your business, and you review and approve everything before it goes live. You know your trade better than we do, so your corrections matter. The one exception is blog posts on the Premium plan: the blog is built for you, but the posts are yours to write.

Question 11

How long does it take to build my site?

Accepted Answer

Typically 2 to 4 weeks from the first payment to launch. The biggest variable is you — how quickly we get your photos, your service list and your feedback on the draft. Clients who turn things around in a day or two are usually live in about two weeks.

Question 12

Will my site be fast and work properly on phones?

Accepted Answer

Yes, on every plan. Most of your visitors are on a phone, so the site is designed for that screen first, and fast load times and clean structure that search engines can actually read are built in. These aren't upgrades you pay extra for.

Question 13

Can I ask for changes after the site launches?

Accepted Answer

Yes. Small monthly edits are part of every website plan — new hours, a price change, swapping photos, updating a service. That's the point of paying monthly instead of once. Whole new pages are the one-time $100 per page.

Question 14

Do you build online stores?

Accepted Answer

Not at the moment. We build sites for local service businesses, where the goal is a phone call, a quote request or a booking. Selling products online brings in inventory, checkout and payment handling that we don't currently support. If that's what you need, we'd rather say so now than take the project and do it badly.

Question 15

Do you sell SEO as a separate service?

Accepted Answer

No, and we'd rather be straight with you about why. The parts of SEO we can genuinely deliver are already inside the plans: a fast, well-structured site, a page for each service and each city on Premium, and an actively managed Google profile. We don't sell link building or an open-ended monthly SEO retainer, because we're not set up to do that well.

Question 16

What is a Google Business Profile and why does it matter?

Accepted Answer

It's the listing that shows up in Google Maps and in the little map box at the top of local search results. For most local service businesses it gets seen more than the website does, and Google decides who appears there partly based on how complete and active that profile is. An abandoned profile is the most common reason a good business is invisible locally.

Question 17

What do you actually do each month?

Accepted Answer

$149 a month covers a full optimization up front — categories, services, service area, description, photos and cleaning up wrong listings in other directories — and then ongoing work every month: weekly scheduled posts, photo updates from the photos you send us, keeping your hours and services current, monitoring customer questions and the edits Google lets strangers suggest to your listing, and a monthly performance report.

Question 18

Is there a setup fee or a contract?

Accepted Answer

Neither. No setup fee, no minimum term. It's billed monthly in advance and you can cancel any time.

Question 19

Do I need to buy a website from you too?

Accepted Answer

No. Profile management stands on its own, and it's often the fastest thing to fix if you already have a website you're happy with.

Question 20

Who owns the profile — you or me?

Accepted Answer

You do, always. The profile belongs to your business and we work inside it as a manager. If you ever leave, you keep the profile, the photos and every review on it, and we remove our access.

Question 21

How will I know it's working?

Accepted Answer

You get a report every month showing what Google records: how many people saw your profile, how many called, asked for directions or clicked through to your site, and what we did that month. No jargon, and no asking you to take our word for it.

Question 22

How does review generation work?

Accepted Answer

After each job, your customer gets a short, friendly request asking them to leave a review, with a couple of follow-ups if they don't respond the first time — which is where most reviews actually come from. What makes people stop and read it: every request includes a personalized image of you or your crew holding a sign with that customer's name on it. We take the photo once when you sign up and each name is added automatically, so it costs you nothing per job. It reads like a real person who remembers the work rather than a mass text, and that is exactly why it gets opened. The rest runs on its own — nobody on your team has to remember to ask.

Question 23

How do you know when I have a new customer to ask?

Accepted Answer

Two ways, and you pick whichever fits how you already work. The simple one: you send us your new customers — a spreadsheet or an export is fine — and we load them in. The automatic one: if you use a CRM or job-management software, we connect it through Zapier, so marking a job complete in your own system is what triggers the review request. Nothing for you to send us, nothing to remember. Either way, nobody on your team is manually asking anyone for a review.

Question 24

What is the past-customer reactivation?

Accepted Answer

It's included one time with every Reviews plan, and it's usually where the early results come from. We take your list of past customers and send review requests as a slow drip over several weeks instead of all at once. Spreading them out matters: a sudden pile of reviews looks suspicious to Google and to the people reading them, while a steady stream looks like what it is.

Question 25

Do requests go out by text or email?

Accepted Answer

Both, whenever we can. If you give us an email address and a phone number for a customer, the request goes out both ways — and that alone lifts response rates more than anything else we do. If we only have one of the two, we use whichever you've got.

Question 26

Which plan do I need?

Accepted Answer

Plans are priced by how many new customers you send requests to each month, and follow-ups are included in every tier. Starter is $149 a month for up to 50 customers, Growth is $229 for 51 to 100, and Pro is $329 for 101 to 300. If you're not sure, start lower — we'd rather move you up.

Question 27

What happens if I hit my plan's monthly limit?

Accepted Answer

Nothing you'll get billed for. Your plan is a cap, not a starting point: once we've sent requests to that many new customers in a month, requests simply stop, and they start again at the beginning of the next month. There's no overage charge and no surprise invoice. If you're hitting the cap most months, that's just a sign you've outgrown the tier — tell us and we'll move you up.

Question 28

Can you get a bad review taken down?

Accepted Answer

No, and be careful with anyone who says they can. A legitimate negative review can't be removed. If one violates Google's policies — it's spam, or from someone who was never a customer — we can flag it, but Google decides and often says no. The real defense is a steady stream of new honest reviews, which pushes one bad month down the page and makes your overall rating resilient.

Question 29

Do you write or buy fake reviews?

Accepted Answer

Never. Every review comes from a real customer of yours. Fake reviews violate Google's policies and can get your profile suspended, which costs you far more than the reviews were worth.

Question 30

Do I need a website or a Google profile with you first?

Accepted Answer

No. Reviews is a standalone service. If you don't have a Google Business Profile yet, we'll set up a basic one during onboarding so the reviews have a home.

Question 31

What does everything cost?

Accepted Answer

Websites: $99 a month plus $250 setup for Basic, $197 a month plus $500 setup for Premium. Google Business Profile management: $149 a month, no setup fee. Reviews: $149, $229 or $329 a month depending on volume, no setup fee. Every price is published — there's nothing you have to get on a call to find out.

Question 32

How does the bundle discount work?

Accepted Answer

Combine any two services and 10% comes off your monthly total. Take all three and it's 15%. The discount applies to the monthly fees, not to setup fees. For example, Basic website plus profile management plus Reviews Starter is $397 a month separately, or $337 bundled.

Question 33

Which services have a setup fee?

Accepted Answer

Websites only — $250 on Basic and $500 on Premium. It covers the build itself, which is the bulk of the work. Google Business Profile management and Reviews have no setup fee at all.

Question 34

Is there a way to avoid the website setup fee?

Accepted Answer

Yes, and it's a straight choice rather than a discount. Either pay the setup fee and stay month-to-month with the freedom to cancel any time, or pay $0 setup and commit to a minimum term — 6 months on Basic, 12 months on Premium. If you take the $0 option and cancel before the term is up, the waived setup fee becomes due. Nothing more than that.

Question 35

How does billing work?

Accepted Answer

Monthly, in advance, by autopay on a card we keep on file from day one. Your first payment goes through before work starts, and after that it runs on the same date each month.

Question 36

Are there any hidden fees?

Accepted Answer

No. The only charges beyond your monthly price are ones you choose: $100 one time for each page beyond what your plan includes, and the optional custom homepage design add-on at $500 to $1,000. Hosting, security, SSL and your monthly edits are all in the monthly price. The one thing we quote separately is moving a large existing website over, and you get that number before you commit to anything.

Question 37

Am I locked into a contract?

Accepted Answer

Google Business Profile management and Reviews are month-to-month, always — cancel any time. Websites depend on which option you picked: pay the setup fee and you're month-to-month too, or take the $0-setup option and you've committed to 6 months on Basic or 12 on Premium.

Question 38

What happens if I cancel a website plan early?

Accepted Answer

This only applies if you took the $0-setup option. Cancel before the term ends and the setup fee we waived becomes due — $250 on Basic, $500 on Premium. That's the whole charge. You don't owe the remaining months.

Question 39

If I cancel, do I keep my domain?

Accepted Answer

Yes, always — even if we bought and paid for it on your behalf. Your domain is your business's address on the internet and we won't hold it over you. We transfer it to you, no charge, no argument.

Question 40

Do I keep my content?

Accepted Answer

Yes. You get a free export of everything that's yours: your text, your photos and your logo.

Question 41

Do I keep the website itself?

Accepted Answer

Not by default, and we'd rather say so plainly up front than surprise you later. The site is built on the design system we use across all our clients, so it stays with us unless you buy it out: a one-time $1,500 on Basic or $3,000 on Premium. That gets you a copy of the site files to host wherever you like, licensed for your own business, with no further support from us.

Question 42

Why don't I own the site outright when I'm paying monthly?

Accepted Answer

Because the monthly price isn't a payment plan on a one-time build. It buys the site plus hosting, security, monitoring and edits, priced low precisely because the underlying system is shared across clients rather than built from scratch for each one. A comparable site built and handed over once costs several thousand dollars up front — which is roughly what the buyout price is.

Question 43

What happens to my Google profile and my reviews if I cancel?

Accepted Answer

Both are yours and both stay. The profile belongs to your business and the reviews live on Google, not on anything we control. We hand back full access and remove ourselves.

Questions, answered honestly

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Ready to get the site you've always wanted?

Questions, answered honestly

Browse by topic

What does Peak Views Digital actually do?

Do I have to buy all three services?

I already have a website I like. Can you just do Google and reviews?

What if I don't have a Google Business Profile yet?

What kinds of businesses do you work with?

How do we get started?

Getting started

Websites

Google Business Profile

Reviews

Pricing & billing

Contract & cancellation

Ready to get the site you've always wanted?